Contact information

💙 We're Here to Help!

• Email Support: $\text{soramart@mailbox.org}$

• Response Time: Our dedicated support team typically replies within 24 hours.

• Need to talk? If your query is urgent, please start your email subject line with [URGENT].

🚚 Track Your Order

The Fastest Way to Track:

We share all tracking details with you via WhatsApp as soon as your parcel is handed over to the courier.

• Your WhatsApp Message Includes:

  • Your AWB (Tracking) Number.

  • A direct link to follow your order in real-time.

👉 Ready to Track? For instant access, visit our dedicated $\text{[Link to Tracking Page]}$ page.

📩 Didn’t Receive Your Tracking Details?

If it's been over 48 hours since your order confirmation and you haven't received a WhatsApp message, don't worry! We'll look up the details for you.

Please email $\text{soramart@mailbox.org}$ with the following information:

ℹ️ Key Shipping Timelines

We appreciate your patience! Here are our standard timelines:

• Order Processing: Tracking details are usually shared within 24–48 hours after your order is confirmed.

• Delivery Window: Most orders arrive within 5–7 business days (Monday–Friday) from the shipping date, depending on your location.

Note on eKart Shipments: If your order is shipped via eKart, you can also use the eKart specific link found on our $\text{[Link to Tracking Page]}$ page for tracking.

❓ General Inquiries

Have a question about a product, delivery, returns, or anything else? We love hearing from you!

• Email: $\text{soramart@mailbox.org}$

📋 How We Can Help

Please include as many relevant details as possible in your email for a speedy resolution. We can assist with:

• Product: Questions about materials, sizing, or stock.

• Order/Payment: Issues with checkout, payment methods, or applying a discount code.

• Address Change: Updating your delivery address (must be before shipping).

• Shipping & Delivery: General clarifications or concerns.

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🚨 Important Request: To ensure we can assist you as quickly as possible, please avoid sending duplicate emails for the same query. Your order is safe, secure, and on its way! We promise to keep you updated until it reaches you.